Last updated: November 1, 2026

Welcome to Ashwood South Carolina, operated by Creations Cove Limited. The terms “we,” “us,” and “our” refer to Creations Cove Limited trading as Ashwood South Carolina.

We operate this website and provide its related content, features, products, and services. Our online store is powered by Shopify.

By accessing our website or placing an order, you agree to these Terms of Service. Our Privacy Policy explains how we handle your personal information.

1. Access and Accounts

To place an order, you must be at least the age of majority in your place of residence and legally able to enter into a contract.

You agree to provide accurate and current contact, billing, shipping, and payment information.

If you create an account, you are responsible for keeping your login details confidential and notifying us promptly of any unauthorized use.

2. Products

We make reasonable efforts to describe and display our products accurately. Colors and appearance may vary depending on your device and screen settings.

Product availability may change. We may limit purchase quantities or discontinue products. Changes to product descriptions will not alter the agreed terms of an order we have already accepted.

3. Orders and Cancellations

Placing an order constitutes an offer to purchase. An automated order acknowledgement confirms receipt of your order. We accept your order when we send a shipping confirmation.

We may decline or cancel an order for reasons such as unavailable stock, suspected fraud, payment issues, or a material listing error. If we cancel an order after payment has been collected, we will refund the amount paid.

You may request cancellation within 24 hours of placing your order by contacting customer support. Please refer to our Payment Policy, Shipping Policy, and Return Policy for additional information.

Bulk purchases and purchases intended for resale should be discussed with our support team before ordering.

4. Pricing and Billing

All prices are displayed in USD ($), unless otherwise stated. Any applicable taxes or shipping charges will be shown at checkout before you submit your order.

Prices may change for future purchases. Price changes do not affect orders we have already accepted.

You confirm that you are authorized to use your chosen payment method and authorize the charges shown at checkout.

5. Shipping and Delivery

Please refer to our Shipping Policy for processing times, estimated delivery times, and delivery locations.

Delivery dates are estimates unless expressly stated otherwise. If your order is delayed, lost, or arrives damaged, please contact us so we can investigate and assist with an appropriate resolution.

Nothing in these Terms removes any delivery rights or remedies available under applicable consumer law.

6. Returns, Refunds, and Exchanges

Our Return Policy explains eligibility, return instructions, shipping costs, exchanges, and refund timelines.

Please contact customer support before sending a return so we can provide the correct instructions and return address.

Our policies do not limit any rights you may have under applicable consumer protection laws.

7. Intellectual Property

Website content, including text, logos, graphics, images, and design elements, is owned by us or used with permission from its respective owners.

You may browse the website for personal use. You may not reproduce, distribute, modify, or commercially use protected content without authorization, except where permitted by law.

8. Third-Party Tools and Links

Our website may include third-party tools, services, or links. These services may have their own terms and privacy policies.

We do not control third-party websites or guarantee their content. This does not exclude any responsibility that cannot lawfully be excluded.

9. Shopify

Shopify provides the platform that powers our store. Your purchase contract is with Creations Cove Limited trading as Ashwood South Carolina.

Questions about products, orders, delivery, returns, or refunds should be directed to our customer support team.

10. Privacy

Our Privacy Policy explains how we collect, use, and share personal information when you interact with our store.

11. Feedback and Reviews

If you submit a review, suggestion, or other feedback, you give us a nonexclusive, royalty-free permission to use, reproduce, and display that content for purposes related to our business, subject to applicable law and your privacy rights.

You remain the owner of your content. You confirm that you have the right to submit it and that it does not infringe another person’s rights.

We may moderate content that is unlawful, abusive, misleading, or unrelated to the relevant product or service.

12. Errors and Inaccuracies

We may correct errors in product information, prices, promotions, and availability.

If a material error affects your order, we will contact you to explain the issue and, where appropriate, offer the option to proceed on corrected terms or cancel for a refund. We will not charge an increased price without your agreement.

13. Prohibited Use

You must not use our website to:

• Engage in unlawful or fraudulent activity

• Submit false payment or identity information

• Infringe intellectual property or privacy rights

• Transmit malicious code or interfere with website security

• Attempt unauthorized access to accounts or systems

• Harass or threaten our staff or other users

14. Suspension or Termination

We may restrict or suspend access where we reasonably believe these Terms have been breached or where necessary to protect our customers, business, or website.

Any suspension or termination does not remove obligations relating to accepted orders, refunds, or rights that continue under applicable law.

15. Disclaimers

We make reasonable efforts to keep our website accurate, secure, and available, but cannot guarantee uninterrupted or error-free access.

Nothing in these Terms excludes applicable product warranties, the commitments in our published policies, or consumer rights that cannot legally be excluded.

16. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from your use of the website.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

17. Responsibility for Misuse

To the extent permitted by law, you are responsible for losses directly caused by your fraudulent or unlawful use of our website or your infringement of another person’s rights. This does not make you responsible for losses caused by our own acts or omissions.

18. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply in your place of residence.

Nothing in these Terms limits any right you may have to bring a claim before a court available to you under applicable law.

19. Changes to These Terms

We may update these Terms from time to time. The latest version will be posted on this page with an updated date.

Changes apply to future use and future orders. Orders already accepted remain subject to the Terms in effect when they were placed, unless a change is required by law or agreed with you.

Contact Information

Email Address: info@ashwoodcarolina.com

Phone Number: +1 864 830 1968

Store Name: Ashwood South Carolina

Warehouse Address: 54 Hauser St, Sumter, SC 29150, USA

Company Number: 76891239

Company Address: Room 01, 26th Floor
Working View Commercial Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong

Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (ET)

Our customer support team is available Monday through Friday. Messages received over the weekend will be answered on the next business day.

Response Time: We aim to respond to all enquiries within 24 hours on business days.