FAQ
Everything you need to know about shopping with Ashwood South Carolina. If you cannot find the answer below, our customer support team is happy to help.
1. How long will it take to receive my order?
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Handling time: 1–2 business days
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Transit time: 6–12 business days
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Estimated total delivery time: 7–14 business days
You will receive tracking details by email once your order ships.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States.
3. Who operates Ashwood South Carolina?
Ashwood South Carolina is operated by Creations Cove Limited, a HK-registered company serving customers online across the United States.
4. What if I receive a defective or incorrect product?
Please contact our support team within 30 days of delivery. If your item is defective, damaged, or incorrect, we will arrange a replacement at no additional cost.
5. Can I cancel my order after placing it?
Orders can be canceled within 24 hours of being placed. Please contact customer support as soon as possible to request a cancellation.
6. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original condition. Please refer to our Return Policy for complete requirements and instructions.
7. When will I receive my refund?
Refunds are processed once your returned item has been received and inspected. Approved refunds are issued to your original payment method and typically appear within 14 business days.
8. Do you offer a guarantee?
We offer a 30-day guarantee on purchases, subject to the conditions outlined in our Return Policy.
9. How can I contact customer support?
Email: info@ashwoodcarolina.com
Phone: +1 864 830 1968
We aim to respond within 24 hours on business days, Monday through Friday. Weekend enquiries are answered on the next business day.
10. Do you ship internationally?
We currently ship only within the United States.
11. Do you have a physical store?
No, Ashwood South Carolina operates exclusively online.
12. Can I place a bulk order?
Please contact our support team with the products and quantities you are interested in. We will assist you with your bulk order request.
13. How do exchanges work?
Contact customer support to request an exchange. Our team will provide instructions in accordance with our Return Policy.
14. How can I track my order?
Once your order ships, you will receive an email containing your tracking link. You can also visit the Track Your Order page on our website.
Contact Information
Email Address: info@ashwoodcarolina.com
Phone Number: +1 864 830 1968
Store Name: Ashwood South Carolina
Warehouse Address: 54 Hauser St, Sumter, SC 29150, USA
Company Number: 76891239
Company Address: Room 01, 26th Floor
Working View Commercial Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong
Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (ET)
Our customer support team is available Monday through Friday. Messages received over the weekend will be answered on the next business day.
Response Time: We aim to respond to all enquiries within 24 hours on business days.
