Refund policy

At Ashwood South Carolina, we want you to feel confident about your purchase. If something isn’t quite right, our customer support team is here to help you with your return.

30-Day Return Policy

You may request a return within 30 days of receiving your order. To qualify, items must be unused, in their original condition, and include all original packaging, tags, and accessories.

We do not charge restocking fees.

Return Policy Summary

Return period: 30 days from delivery
Item condition: Unused, in original condition, with original packaging, tags, and accessories
Return assistance: Available through our customer support team
Restocking fee: $0

Return Shipping Costs

Defective, damaged, or incorrect items: We cover the return shipping costs. Please contact us so we can arrange the return.
Change of mind or sizing issues: Return shipping costs are the customer’s responsibility. Any original shipping charges are non-refundable.

How to Start a Return

Contact our team at info@ashwoodcarolina.com with your order number and reason for returning the item. For damaged, defective, or incorrect items, include clear photos to help us assess the issue.
Wait for your return authorization and shipping instructions before sending your package.
Securely pack the item with its original packaging, tags, and accessories.
Send your return to the address provided by our support team. We recommend using a tracked shipping service and keeping your proof of postage.

Refunds

All returned items are inspected upon arrival. Once your return is approved, we will issue your refund to the original payment method.

Please allow up to 14 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

If you would like a different size or item, email info@ashwoodcarolina.com. Our team will explain the exchange process and confirm availability.

Non-Returnable Items

Any items excluded from change-of-mind returns for hygiene or safety reasons will be clearly identified on the product page before purchase. This does not affect assistance for items received damaged, defective, or incorrect.