Have a question about your order, shipping, returns, or a product? Our customer support team is happy to help.

To help us respond promptly, please include these details in your message:

Name: Your full name
Email: Your email address
Order Number: If your enquiry relates to an existing order
Message: A brief description of your question

CONTACT INFORMATION

Email Address: info@ashwoodcarolina.com

Phone Number: +1 864 830 1968

Store Name: Ashwood South Carolina

Warehouse Address: 54 Hauser St, Sumter, SC 29150, USA

Company Number: 76891239

Company Address: Room 01, 26th Floor
Working View Commercial Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong

Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (ET)

Our customer support team is available Monday through Friday. Messages received over the weekend will be answered on the next business day.

Response Time: We aim to respond to all enquiries within 24 hours on business days.